Residential email services were restored to all Cox Communications customers as of 5:30 a.m. Monday, after customers in the Midwest and East Coast spent much of the weekend without the ability to receive email.
A spokeswoman said all the email has been captured and it will arrive “gradually” over the next several days, although not necessarily in chronological order.
As of Monday morning, “Everyone should be able to send and receive their messages,” spokeswoman Gail Graeve said.
The widespread problem was inside the software platform that Cox uses, the company said. The platform and its backup system failed. Email service for business customers reportedly was working.
“Now that service is restored, we are moving forward with replacing email storage platform equipment and implementing measures to prevent a reoccurrence of these issues,” the company said in a statement. “We will remain intensely focused on this effort until all queued email messages are successfully delivered. Technical teams continue to be on high alert and monitoring systems closely. We deeply regret the impact this outage has had on our customers and truly appreciate their patience as all Cox resources continue to be focused on this restoration effort.”
Contact the writer: 402-444-1336, email@example.com