Cox Communications will restructure its customer service operations nationwide, resulting in a net gain of 300 jobs for Omaha, the company told workers Wednesday.
But about 70 local Cox employees were given a 60-day notice Wednesday that their jobs are being relocated to Oklahoma. Those workers will not be guaranteed a job but will be given preferential consideration if they reapply with Cox, and a $15,000 moving package if they are hired for a relocated job.
“Our goal is for the people who are impacted, to help move them and retain them within the company,” spokeswoman Christine Martin said, noting the amount of resources Cox has invested in those employees’ training.
Cox said in order to remain competitive and serve customers better, it is closing 12 service centers nationwide, including one residential account services center in Omaha. The company is then opening seven focused “centers of excellence,” including one in Omaha where employees will specialize in two areas: technical support and customer advocacy, an advanced level of customer service.
The move will not require the company to open or close any facilities in Omaha, Martin said. Cities losing jobs include Pensacola, Fla., West Warwick, R.I., and Lafayette and New Orleans, La., according to news reports. Cities gaining expanded centers include Oklahoma City, Baton Rouge, La., and Wichita, Kan.
Cox currently employs about 1,000 people in Omaha. The company said the changes will result in a total of about 1,300 people employed in the metro.
“We’re in a very competitive landscape in the telecommunications business,” Martin said. “We’re always evaluating, how can we be better, how can we serve our customers better.”