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Twitter issues new rules: An attempt to #StopHarassment

Twitter issues new rules: An attempt to #StopHarassment

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In an attempt to limit harassment of its users, Twitter is changing the rules for what you are allowed to tweet.

Among the policy updates Twitter announced last week:

Abusive behavior, once part of an "abuse and spam" section, has been devoted the largest section of the rules. It states, "We do not tolerate behavior that crosses the line into abuse, including behavior that harasses, intimidates, or uses fear to silence another user's voice."

Users cannot tweet "hateful conduct," which means: "You may not promote violence against or directly attack or threaten other people on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, or disease."

Twitter will attempt to assist people who have threatened suicide or self-harm on the site, including "reaching out to that person expressing our concern and the concern of other users on Twitter or providing resources such as contact information for our mental health partners."

The definition of "violence" now includes "threatening or promoting terrorism."

If users do not follow the rules, their accounts may be temporarily locked or permanently suspended.

The changes are the latest in a series of attempts by the social-media powerhouse to fix its poor reputation for dealing with harassment. Last year, Twitter chief executive Dick Costolo wrote in a memo that he is "ashamed" at how poorly Twitter has handled trolls.

"We're going to start kicking these people off right and left and making sure that when they issue their ridiculous attacks, nobody hears them. Everybody on the leadership team knows this is vital," he wrote.

The memo signaled a long-awaited move for those who deal with digital harassment — which turns out to be almost everyone. The Pew Research Center found that 73 percent of Internet users have witnessed online abuse, from name-calling and physical threats to stalking and sexual harassment.

Perhaps that's why some feel that changing the rules to ban speech against specific groups is going too far: It is vague enough to frame any non-positive speech as "hateful conduct." The National Review's Katherine Timpf appeared on the "Fox and Friends" TV show to argue that Twitter executives are harder on conservatives than they are on liberals, and that this policy of trying to make the site a "nice happy place-land" will make the situation worse.

"This language is so vague that you could really get anyone in trouble that you want to," Timpf said.

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