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Creighton University experiences computer problems, activates 'disaster recovery plan'

Creighton University experiences computer problems, activates 'disaster recovery plan'

Creighton University experienced computer problems this week that were significant enough to require using a “disaster recovery plan.”

It’s not clear what happened or what functions were affected. Creighton’s public relations office provided minimal information about the issue.

An email sent Wednesday by Creighton’s information technology experts to the Creighton community said: “All available staff are working around the clock” on the problem. The email said the information technology division “will continue to restore services and validate functionality throughout the week.”

Tim Brooks, vice provost for information technology and library services, said through an email to Creighton students and staff that the difficulties apparently started on Nov. 16.

Brooks called the problem “widespread” and said recovering services was the highest priority of his “disaster recovery team.” In that message, sent earlier this week, he said the cause was being investigated.

Catherine Brooks, president of the University Faculty, said Wednesday that the info tech division “has been able to bring back almost all” services. Brooks, a law professor, said she hadn’t heard faculty members complain and that no research was lost. Her computer services were not interrupted, she said.

“The IT department has been impressive in its recovery” of services, she said.

Cindy Workman, a Creighton spokeswoman, on Tuesday called the problem “a hardware issue that did not involve a data breach or ‘cyber incident.’ Also, personal information was not comprised.”

Workman also said: “We won’t be discussing what is an internal issue.”

rick.ruggles@owh.com, 402-444-1123

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