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Privatized child welfare in Omaha area has been neither wildly successful nor a failure, report says

Privatized child welfare in Omaha area has been neither wildly successful nor a failure, report says


PromiseShip volunteers and employees with gifts for foster kids last year. The contract with PromiseShip expires at the end of 2019.

LINCOLN — Nebraska officials plan to stick with private oversight of Omaha-area child welfare cases, despite a report that found a decade of privatization has produced outcomes neither better nor worse than state management.

The report was done by The Stephen Group, a government-consulting firm based in New Hampshire.

State Department of Health and Human Services officials hired the firm last year to assess whether Nebraska should continue contracting for private case management in its eastern service area.

The current $71.5 million contract with PromiseShip, an Omaha-based nonprofit, expires at the end of this year.

PromiseShip handles cases of abused and neglected children in Douglas and Sarpy Counties, about 40 percent of the state total. State employees manage cases in the rest of the state.

The Stephen Group’s final report made no recommendation about whether to stick with that system. Instead, it proposed ways the state could better manage its relationship with a private contractor, if the state decided to continue with privatization.

“Substantial changes must happen to improve how the state works with vendors to achieve success,” the report said.

HHS released the report days after announcing its intent to award a new five-year case management contract to St. Francis Ministries, formerly known as St. Francis Community Services, based in Salina, Kansas.

Matt Wallen, children and family services director for HHS, said he believes that the report adds up to an endorsement of continued contracting, even if it lacks an explicit recommendation on that point.

“It was short of saying you should do an outsourced model, but I guess I look at it as kind of connect the dots,” he said.

“They made it pretty clear that if we do the outsourced model, and we set it up the right way, it should drive innovation, it should drive better outcomes, it should drive collaboration, it should drive community engagement,” Wallen said.

John Stephen, managing partner of The Stephen Group, declined to comment on what was and was not included in the report, referring questions to HHS.

But the firm’s report said the potential benefits of privatization have never been fully realized with Nebraska’s system.

It found that PromiseShip produced results similar to the rest of the state, not the innovative approaches that might have improved outcomes for children and families, lowered costs or both.

The Stephen Group report laid most of the blame on HHS and lauded PromiseShip for doing well in an “adverse situation.”

“With no clear vision, historically poor collaboration, confused and inadequate incentives and consequences, a lack of flexibility and analysis, as well as ongoing uncertainty about the outsource model, this creates a difficult environment for any vendor to be successful,” it said.

In particular, the report faulted the poor working relationship between HHS and PromiseShip, which it said had developed into a “form of competition, with the state trying to prove that it can do the job better and PromiseShip fighting to prove relevance of the outsourced model.”

Wallen praised the report. He said a draft, completed in December, gave state officials the information needed to forge ahead on putting the contract out to bid, while the recommendations for improvement were incorporated into the request for proposals.

“This truly gives us that opportunity to collaborate right from the start and say this is what we need to do and how we’re going to work together,” he said.

Ron Zychowski, president and chief executive officer for PromiseShip, said the report offered a balanced, thoughtful analysis of the situation. He also said Nebraska could reap greater benefits of privatization by following the recommendations.

But State Sen. Sara Howard of Omaha, the Health and Human Services Committee chairwoman, questioned whether the state could achieve better results, especially given the state’s plan to switch vendors.

“We have the same HHS behemoth that will be overseeing the contract,” she said. “I don’t see how having a different vendor with even less money is going to improve outcomes.”

St. Francis, the winning bidder, offered to do the job over five years for $197 million, less than 60% of the bid from PromiseShip. State officials expect to ink a contract with St. Francis by July 1.

HHS has contracted with PromiseShip, formerly the Nebraska Families Collaborative, since 2009, when the state undertook a disastrous attempt to privatize child welfare services statewide.

The agency, formed by Boys Town and other private Omaha-area child welfare agencies, is the only surviving contractor from that attempt.

The PromiseShip contract has been expanded and extended multiple times since then.

HHS tried to put the contract out to bid in October 2016, for the first time since the privatization effort began.

But officials wound up aborting the bidding process and extending the PromiseShip contract after the competing bidder filed a protest.

Omaha World-Herald: Afternoon Update

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Martha Stoddard keeps legislators honest from The World-Herald's Lincoln bureau, where she covers news from the State Capitol. Follow her on Twitter @StoddardOWH. Phone: 402-473-9583.

Related to this story

St. Francis' bid to do the job was less than 60% of the amount now being spent to care for children and families, a difference that troubles key state lawmakers and child advocates. The request for more money added to worries about the contract's feasibility. Tom Blythe, president and chief executive officer for St. Francis, said the nonprofit is "fully prepared" to satisfy the conditions laid out in the contract

St. Francis Ministries, which last fall took over as the Omaha-area child welfare contractor, left abused and neglected children overnight in a waiting area meant for short visits at least 44 times over three months. The overnights are among concerns that arose during the transition of child welfare case management from the previous contractor to St. Francis. Other aspects of the transition have reportedly gone well.

A new leader has been chosen for Nebraska's Foster Care Review Office. Monika Gross, an attorney with more than 15 years of experience in Nebraska’s child welfare system, is the office's new executive director. Gross previously spent nine years working for PromiseShip, an Omaha-based nonprofit that contracted with the state to manage Omaha-area child welfare cases.

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