OrthoNebraska is expanding access to orthopedic care by making its virtual injury guidance service, askOrtho, available 24 hours a day, seven days a week, 365 days a year. The new hours make it possible for patients to get trusted, local advice whenever injuries happen, day or night.
AskOrtho is a free, secure web-based chat that connects users directly with OrthoNebraska nurses and athletic trainers. No app download or insurance screenshot is required. The service is designed to help people understand what to do next after a recent injury, whether that means home care, scheduling an appointment or seeking urgent attention.
Dr. Todd Gaddie, orthopedic surgeon at OrthoNebraska
Photo provided by OrthoNebraska
“People don’t plan injuries, and they rarely happen at a convenient time,” said Dr. Todd Gaddie, orthopedic surgeon at OrthoNebraska. “By offering askOrtho around the clock, we’re making sure patients have access to expert guidance whenever they need it, day or night.”
A major benefit of askOrtho is that patients are speaking directly with OrthoNebraska’s own team, not a third-party call center. The responding healthcare professionals are experienced in addressing orthopedic aches, pains and injuries and are knowledgeable with OrthoNebraska’s locations, services and care options. Having that direct connection means patients get advice tailored to their situation to help them navigate the best next step in care — whether that be rest, an urgent visit or a scheduled appointment.
The service is for those who have been injured recently and are unsure of what the next step is. That may include a student-athlete who rolled an ankle at practice, a runner dealing with knee pain, someone hurt on the job or a parent who suddenly strained their back. Users must be an adult located in Nebraska or Iowa, though parents may use the service on behalf of their child.
AskOrtho is not meant to replace emergency care or address chronic, long-term pain conditions, which typically require in-person evaluation. However, for many acute injuries, the service can help patients avoid unnecessary or costly visits by guiding them to the appropriate level of care from the start.
With the expanded hours, askOrtho is designed to help patients get to the right care faster, cutting through the confusion and delays that often come after an injury. For more information, visit orthonebraska.com.
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