From video calls with family to online banking and telehealth appointments, digital tools are woven into everyday life in ways that would have seemed unimaginable just a decade ago. That rapid evolution is especially clear in the rise of artificial intelligence.
Across the country, June is recognized as National Internet Safety Month and is a timely reminder that staying safe online requires keeping pace with these changes — especially as more people turn to AI for everyday help.
Generative AI tools are increasingly being used by older adults to learn new skills, get quick answers and solve everyday problems. According to Cox Mobile’s Online Safety Survey, 42% of seniors who use generative AI rely on it to learn or figure something out. That curiosity is encouraging, but it also highlights an important reality: AI literacy is now a core part of digital safety.
AI presents risk and opportunity
AI can be a powerful ally. It helps explain complex topics, provides step-by-step guidance and supports lifelong learning. Used thoughtfully, it can boost confidence and independence.
But AI tools don’t always get things right. Unlike traditional search engines, generative AI often presents answers with confidence — even when information is incomplete or incorrect. That can make it harder to know when to question what you’re seeing.
According to Cox Mobile’s Online Safety Survey, nearly one in three seniors (32%) report encountering misinformation in the past year. And it’s not limited to older adults — many in the “sandwich generation,” balancing careers, children and aging parents, report similar experiences.
Misinformation awareness starts with knowing the red flags
A key part of AI literacy is recognizing when something doesn’t add up. Warning signs include overly definitive answers on complex topics, references to sources that don’t exist or emotionally charged language pushing quick decisions.
Kim Rowell, vice president and market leader at Cox Communications
Beyond misinformation, scammers are using AI to impersonate trusted contacts using just a few images or voice clips. These risks often show up in everyday activities like online shopping — an area 73% of seniors say concerns them most. AI-generated reviews, fake storefronts and impersonated customer service are becoming more common.
That’s why it’s critical to slow down and verify before acting — especially when information involves health, finances or personal data. If something feels off, don’t rely on contact details provided in a message. Instead, go directly to a company’s official website to confirm legitimacy.
By making verification a habit — just like using strong passwords — you can enjoy the benefits of AI while staying protected.
How Cox supports safer digital experiences
As a provider of trusted connectivity, Cox believes digital safety must evolve alongside the technologies people use every day. That includes recognizing AI literacy as an essential extension of online safety — especially during Internet Safety Month and beyond.
Through ongoing research like the Cox Mobile Online Safety Survey, Cox continues to identify emerging risks and opportunities to help people use technology safely and confidently at every stage of life.
“No one should feel left behind as technology changes,” said Kim Rowell, vice president and market leader at Cox Communications. “By helping people understand not just how to use AI, but when to question it, we’re reinforcing smart digital safety habits and supporting independence.”
To learn more about digital safety resources and ongoing research, visit cox.com/mobilesafety.
